These frequently asked questions are designed to address common concerns and questions, providing clear and helpful information to ensure a positive experience with Affinity Events & Rentals LLC.
Affinity Events & Rentals provides comprehensive rental solutions for a wide array of events, including weddings, corporate events, private parties, celebrations of life, special events, and outdoor gatherings. Our versatile inventory can enhance any event type, tailored to meet your specific needs.
We offer many easy ways to rent with us. You can place an order online, call us at 585-515-4224 or email us at info@eventsbyaffinity.com. We recommend booking your rentals as early as possible or as soon as you know the details of your event. To ensure availability, especially during peak event seasons. Ideally, securing your rentals 3 to 6 months in advance is advised, but we also accommodate last-minute requests based on inventory availability. When ordering online please submit your order at least (10) days prior to your delivery/pickup date.
We understand that plans can change, which is why we've outlined a comprehensive cancellation policy in our Terms and Conditions. We encourage all clients to review these details upon booking to familiarize themselves with the procedures and potential fees associated with cancelling or modifying a rental order. For specific information regarding the cancellation terms for Tents, Linens, and/or Custom orders, please refer to the respective sections within our Terms and Conditions.
Yes, Affinity offers both delivery and setup services for all our rentals for a reasonable fee. Requests must be scheduled in advance and if necessary, a setup/floor plan is provided. Our team will ensure timely delivery and professional setup, as well as teardown and pickup post-event, to make your experience seamless and stress-free.
Yes, Affinity offers custom rental items and personalized event services to ensure your event is as you envision it. Please get in touch to discuss your specific needs and how we can help provide peace of mind.
If a rental item is damaged during your event, rest assured that we approach these situations with understanding and fairness. We will evaluate the damage on a case-by-case basis to determine if a repair or replacement is needed. The security deposit you've provided may be used to cover the repair or replacement costs. We recommend inspecting the items when they are delivered and notifying us right away if you notice any pre-existing damage.
Our pricing is competitive and transparent, based on the type and quantity of items rented, rental duration, and any additional services required such as delivery, setup, and custom requests. We offer detailed quotes tailored to your specific event needs and budget.
Yes, a 50% down payment is required to secure your rental items and the final payment is due (10) business days prior to the event date. For pickups a $50 minimum order requirement applies. For deliveries, there's a standard fee, which may be adjusted, based on the event location. Additionally, we hold a 20% security deposit of the total order value at the start of your event. The security deposit is fully refundable upon the return of all rental items damage free.
Rental items can be picked up by appointment from 9AM to 3 PM EST the day before your event unless a different arrangement has been agreed upon. All items must be returned by 12 PM EST the day after your event. Please note, items returned after 4 PM EST will incur a full day's rental fee. We aim to make the process as convenient as possible, so don't hesitate to reach out if you have any questions or need to discuss alternative arrangements.
We have many options in place to make transactions as convenient as possible for you. We accept all major credit cards, though please note a 3-4% processing fee applies for these payments. Additionally, we welcome cash, PayPal, fund transfers and checks. Should you have any questions about these options or need further assistance, we're here to help.
The rental rate is based on a 24-hr rental period. Should you need the items longer please contact us and ask about our multi-day rates.
Our deliveries and pickups at your event location typically occur during our standard business hours, from 8am to 5pm EST. Should you need delivery or pickup at a precise time, we encourage you to get in touch with our office to discuss your requirements. While we endeavor to meet all specific requests, please be aware that exact timings depend on our scheduling possibilities and may be subject to additional charges. To ensure clarity and convenience, we will call you to provide a two-hour delivery window, ensuring you're informed and prepared for our arrival.
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A standard delivery fee will apply to all orders, except for those designated for pick-up. Depending on the client’s zip code or the event location, extra charges or credits may be added to the final order. These adjustments are determined by the specific details of the client’s delivery address or the location of the event.
We offer a complimentary pick-up and drop-off service for all our customers, ensuring a convenient and cost-effective solution for your rental needs. A minimum order value of $50 is required to take advantage of this service, we kindly ask you to schedule your pick up appointments in advance when confirming your order. Note, failure to pick-up rental will result in the full rental charge being applied to additional days. Additionally, please ensure that all drop-offs are completed before 12pm EST on the day your rental is due to avoid any late fees.
Affinity Events & Rentals offers a comprehensive setup and takedown service for our rental items, based on the client’s provided event setup plan. This service encompasses full table arrangement and the placement of all linens, ensuring your event setup is seamless and stress-free. Please note, an additional fee will be incurred for the setup and takedown of items not provided by Affinity Rentals. To guarantee the availability of this service, we require scheduling at least 5 days in advance.
For clients seeking immediate event breakdown, our Same-Day Take Down service guarantees efficient dismantling and collection of Affinity Rentals items on your event’s day. This premium service, requiring advance arrangement and subject to availability, incurs additional charges with a minimum of 3 hours. It’s perfect for venues with strict timelines or clients eager for a quick conclusion to their rental needs.
This service is specifically designed for last-minute needs, providing quick and reliable solutions for unforeseen event challenges. Please note, due to the expedited nature of these requests, service is subject to availability and an additional expedited flat service fee will apply to the total order. Nevertheless, we understand time-sensitive situations and we will do our upmost best to service your need.
